FAQ
Attending
Section titled “Attending”Do I need an account?
Section titled “Do I need an account?”Yes, to get a ticket, sign up for sessions or propose a game. Browsing events and schedules doesn’t need one. See Create your account.
Where are my tickets?
Section titled “Where are my tickets?”Under Tickets on your dashboard. Each one has a QR code for the door. See Manage your tickets.
Why can’t I sign up for a session?
Section titled “Why can’t I sign up for a session?”The session page tells you why. The usual reasons:
- you don’t have a ticket, or your ticket doesn’t cover that day,
- enrollment isn’t open yet, or you’ve used your picks for the day,
- you’re already in a session at the same time,
- the session has no date and time yet.
See Join a session.
How does the waitlist work?
Section titled “How does the waitlist work?”Join it when a session is full. When a seat frees up, the person who has waited longest gets it automatically and is emailed. See Join a session.
Can I give my ticket to someone else?
Section titled “Can I give my ticket to someone else?”Yes. Transfer it to their email.
Can I get a refund?
Section titled “Can I get a refund?”Ask the event’s organizer. Refunds are handled by them, under the event’s refund policy. Giving up a ticket doesn’t refund it.
Can I bring my child?
Section titled “Can I bring my child?”If the event offers a ticket type for it, yes. See Tickets for people without an account.
I didn’t get an email.
Section titled “I didn’t get an email.”Check your spam folder. Emails about your tickets and sessions always go out, whatever your email preferences. TTRPG.Events doesn’t send a purchase receipt, so check your tickets on your dashboard instead.
Running a game
Section titled “Running a game”How do I run a game at an event?
Section titled “How do I run a game at an event?”Answer the event’s call for sessions, or ask the organizer to assign you. See Running a game.
Why isn’t my session public yet?
Section titled “Why isn’t my session public yet?”The organizer publishes it, and needs you to hold a ticket for the day you host. See Manage your session.
Organizing
Section titled “Organizing”How do I get my organization on TTRPG.Events?
Section titled “How do I get my organization on TTRPG.Events?”Write to us through the contact form. We set it up for you. See Get your organization set up.
Why can’t people buy tickets?
Section titled “Why can’t people buy tickets?”Sales only open when the event’s status is Active. See Event status.
Do I need Stripe?
Section titled “Do I need Stripe?”Only for paid tickets. See Connect Stripe.
How do I refund someone?
Section titled “How do I refund someone?”From your Stripe dashboard. Cancelling a ticket on TTRPG.Events doesn’t refund it. See Manage sold tickets.
Can I email all my attendees?
Section titled “Can I email all my attendees?”Copy or export their contacts and use your own email tool. See Communicate with attendees.
Who do I contact?
Section titled “Who do I contact?”- About an event: its organizer. Their contact details are in the event’s terms.
- About TTRPG.Events itself: the contact form.