Manage sold tickets

The tickets list

Open the event and go to Tickets. At the top: totals for Confirmed, Pending and Cancelled tickets, and Revenue from paid tickets.

Search by name, email, order number or ticket ID, and sort by any column. Select a Ticket ID to open the ticket.

A ticket’s page

Ticket: type, price, Admission and Payment status, order number, purchase date.
Payment: where it came from: Stripe, free or manual. For Stripe, the checkout and payment IDs to search in your Stripe dashboard.
Attendee: name, email and Account:
- Unclaimed: no account uses this email yet.
- Invited: an account exists but has never been signed in to.
- Claimed: the holder uses their account.
- Managed: held for someone without an account. See Tickets for people without an account.
Check-in: whether they’ve been checked in. Select Open check-in screen to check them in.
Transfer history: if the ticket changed hands.

Cancel a ticket

Cancelling takes away the holder’s admission and frees the place for someone else.

Open the ticket and go to the Danger Zone.
Select Cancel ticket.
Read what happens to their session seats. They lose them unless another ticket admits them.
Fill in:
- Reason: required. Kept on the ticket for your team. The holder doesn’t see it.
- Message to the holder: optional. Included in the email they receive.
Select Cancel ticket.

It can’t be undone. To fix a mistake, issue a replacement.

You can cancel tickets after the event has ended too, for example after a chargeback.

Refunds

Cancelling doesn’t refund anything. The payment is kept. TTRPG.Events doesn’t handle refunds yet: refund the payment from your Stripe dashboard, using the payment ID on the ticket’s page.

When holders act themselves

Giving up a ticket: holders can give up their own ticket before the event ends, choosing a reason. You get an email with the reason and the seats it freed.
Transfers: holders can pass a ticket to another account. You see it in the ticket’s Transfer history. You aren’t emailed.