Manage your tickets

Find your tickets

Go to Tickets on your dashboard. You’ll see every ticket linked to your account. Select one to open it.

A ticket’s page shows:

• The QR code you show at the door.
• Ticket information: the ticket ID, order number, purchase date and price.
• Event information: dates and venue.
• Transfer history, if the ticket has changed hands.

At the door

Show the QR code on your phone, or print it. Select Download PDF to save a printable copy.

Each ticket gets you in once per day. On a multi-day event, show it again each day.

Give up a ticket

Can’t make it? Give the ticket up so someone else can have your seats.

1. Open the ticket.
2. Under Give up this ticket, select Give up this ticket.
3. Choose why you’re giving it up, then confirm.

Before you do this:

• It can’t be undone. To attend after all, you need a new ticket, if any are left.
• Nothing is refunded. For a refund, ask the organizer and check the event’s refund policy. Giving up a ticket doesn’t cancel your claim to one.
• Your session seats go too, unless another ticket of yours covers those days.

You can’t give up a ticket after the event has ended, or while it has a pending transfer.

Rather pass it to a friend? Transfer it instead.